Returns &
Refunds.

Eligibility for Returns

You may request a return or exchange where:

• The item is defective, damaged or incorrect upon arrival.
• The item is unused, unworn and in its original packaging, with all tags and any hygiene seal intact.
• For an eligible change-of-mind return following an online purchase, you notify us within 14 days after the day you receive the item.

Non-Returnable Items

Subject to your statutory rights, we cannot accept change-of-mind returns for:

• Wigs or other hygiene-sensitive goods supplied with a hygiene seal where that seal has been broken after delivery.
• Wigs that have been worn, altered, cut, trimmed or styled, including items with trimmed lace, nets, closures or broken or removed tags.
• Goods made to your specifications or clearly personalised.
• Any other item excluded from cancellation by applicable law and clearly identified before purchase.

Sale or clearance status does not remove your statutory rights where an item is faulty or not as described.

Return Process

1. 1

   Contact Us Email ifectivebeauty@gmail.com or call +44 7587 822098 with your order details and reason for return.

2. 2

   Return Approval If eligible, we will provide return instructions, including the return address.

3. 3

   Ship the Item You are responsible for return shipping costs unless the return is due to our error or the goods are faulty. We recommend using a trackable shipping method.

4. 4

   Inspection & Refund Once received, we aim to inspect your item and begin processing an approved refund or exchange within three business days.

After notifying us of an eligible cancellation, please return the goods without undue delay and no later than 14 days after that notification.

Refund Process

• Approved refunds will be issued to the original payment method used at checkout.
• Refund processing times may vary depending on your bank or payment provider.
• Where an eligible online order is cancelled, basic outbound delivery costs will be refunded where required by law. Additional delivery costs for an enhanced delivery option are not refundable.
• We may withhold reimbursement until we receive the goods back or you provide evidence that they have been returned, whichever is earlier.
• We will issue any refund due within the applicable legal timeframe.

Exchanges

If you would like to exchange an eligible item for a different size or variant, please contact us within 14 days of delivery. Exchanges are subject to availability and the item must satisfy the return conditions above.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible—preferably within two days of delivery—with clear photos of the product and packaging. Where verified, we will arrange an appropriate replacement or refund at no extra cost.

Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not appeared:

• Check your bank account or original payment method again.
• Contact your bank or payment provider, as their processing times may vary.
• If the issue persists, contact us for further assistance.